Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit, sign-up for a trial, or make a purchase from (the “Site”).

By providing us with your data, you warrant to us that you are over 18 years of age. Maticad (including Maticad USA Inc, a Pennsylvania (US) corporation, and Maticad srl, an Italian Limited Liability company) are the data controllers, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). All references to Maticad include both Maticad USA Inc. and Maticad srl.

We are committed to protecting and respecting your privacy and ensuring that your personal data (as described in this policy) is processed fairly and lawfully in line with all relevant privacy legislation.

Maticad may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use any of our websites, products, or services after these changes are posted, you agree to the revised policy.


We collect information that you provide us, including information that identifies you: your name, your company name, your contact information, such as address, email address, and telephone number. We collect this information when you sign-up for a free-trial, create an account, buy a DomuS3D subscription, subscribe to our newsletter, or contact us.

We collect other information specific to your use of DomuS3D. This includes the name of your employer and your job title and may include your date of birth and your language preferences.

Once you have bought a DomuS3D® subscription, we collect additional information which may include: Your subscription plans and payment information, training courses you have signed up for or attended, event attendance, catalog download information and metrics, your communication preferences, records of our interaction with you, including sales records and support communication, and content you submitted to us, such as projects uploaded to DomuS3D 360.

We collect data on your use of our Catalog Download Service within DomuS3D®. This includes which items are downloaded, and the manufacturers of these items. As laid out in our Terms & Conditions, this data is shared with the manufacturers represented in these catalogs.

When you make purchases through, we use payment processors (PayPal, Stripe) and do not store credit card or other financial information (other than confirmation that payment in a certain amount has been made). We collect contact information from you that we pass through to the payment processor to facilitate the transaction. For more information you can contact our providers as set forth in their privacy notices.

System Information

When you visit the Site, we automatically collect certain information about your device including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect and track data on technical errors that may occur when you use DomuS3D®, if you choose to send the relevant report to us in each case.

We may collect information that may identify you to your system administrator in connection with the automatic update process, to help your administrator determine what updates you need. This information includes your user login name, and your computer’s name or description.

We use “Cookies”, which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit For information about how we use cookies, please review our Cookie Policy found below.

We use “Log files”, which track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We use “Web beacons,” “tags,” and “pixels”, which are electronic files used to record information about how you browse the Site.

We use third-party analytics tools, such as Google Analytics to help us understand how you use the Site and DomuS3D®. You can read more about how Google uses your Personal Information here: You can also opt out of Google Analytics here:

Sensitive Material

Please note that we do not ask for any sensitive personal information and request that you do not send us any such information. Sensitive personal data are data such as your race or ethnicity, your political opinions, religious beliefs, membership in a trade union, physical or mental health condition, sexual orientation, or criminal offenses.


We typically use the personal data that we collect to create an account for you, generate a license key (trial or full), fulfill orders placed through the Site, including processing your payment information, creating, verifying, and validating license keys for DomuS3D®, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

  • Validate your identity, to the extent necessary to perform our contract with you;
  • Communicate with you;
  • To support our legitimate interest in gaining a better understanding of our products and services so that we can improve them and your experience;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, including special offers, promotions, newsletters, surveys, or other information that you have consented to receive.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, to generate analytics data about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Where we are required to collect personal data by law or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver products or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered, but if we do, we will notify you at the time.


We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.  They are not authorized by us to use your personal data for their own purposes. We may use service providers for Marketing, Sales, Consulting, Communications, Software Support, Social Media, Market Research, or Security. We may share your data in the following circumstances: when we have your consent to do so, to fulfill our purposes as indicated in this Privacy Policy and not for their own purposes, to our support contractors who may offer you DomuS3D® technical support, and when we are required to do so by law, such as to respond to a subpoena or a court order.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.

We may also process and share Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site.


We store your personal data on our servers and the servers of our services providers. We and our service providers maintain servers in global locations. We will retain your data unless and until you ask us to delete this information or unless Data Protection regulations place a time limit on data retention.


Your data will be transferred between Italy and the United States between Maticad srl and Maticad USA Inc and may be transferred to other global locations as needed in accordance with our service providers. We rely on one or more of the following legal mechanisms which provide appropriate safeguards for the transfers: the EU-U.S. Privacy Shield, Swiss-U.S. Privacy Shield, and Standard Contractual Clauses.


We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising. Common links include:


Google –

Bing –

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Additionally, if you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Please note that your information may be stored or transferred outside of the EEA including to Canada and the United States but nevertheless only to jurisdictions with robust data protection frameworks. In compliance with the US-EU and Swiss-US Privacy Shield Principles, we are committed to resolve complaints about your privacy and our collection or use of your personal information.

If we have given your personal data to any third parties, we will tell those third parties that the Company has received a request to erase your personal data unless this proves impossible or involves a disproportionate effort. Those third parties should also rectify the personal data they hold. However, we will not be in a position to audit those third parties to ensure that the rectification has occurred, nor will we be liable for third-party negligence.


The Site is not intended for individuals under the age of 18. DomuS3D® and our other products and services, including our website and other applications are designed for adult users. We do not knowingly collect personal data from children in connection with those websites, products, services, and features that are made for the general public.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have a right to lodge a complaint with the data protection authority of the United States of America.



A cookie is a small string of text that a site sends to the browser and saves on your computer when you visit Internet sites. Cookies are used to allow the website to operate more efficiently and improve its performance, but also to supply the site’s owner with information. Cookies are used by nearly all websites and do not harm your system.


Our website uses cookies to distinguish you from other users of the Site. These cookies help us provide you with a good experience when you browse the Site and also allow us to improve our Site. By continuing to browse the Website, you are agreeing to our use of cookies, unless you intend to block them.


Strictly Necessary cookies These cookies are required for the operation of the Site.
Navigation cookies These cookies enable the site to function correctly and are used to gather information about how visitors use the site. This information is used to compile reports and help us to improve the site. Cookies gather information in anonymous form, including the number of visitors to the site, where visitors came from and the pages they viewed. These cookies help us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
Analytical cookies These cookies are used by Google Analytics, for example, to produce statistical analyses of the way users navigate the site (using computers or mobile devices), the number of pages viewed, or the number of clicks made on a page during navigation of a site.
Click here for a general view of the Google privacy policy
Third-party cookies These cookies are used by outside companies. The use of these cookies does not normally imply the processing of personal data.Third-party cookies derive from flags for other sites, such as advertising messages, present on the website viewed. They may be used to record use of the website for marketing purposes. We have no control over third party cookies.



Most browsers (Internet Explorer, Firefox, etc.) are configured to accept cookies. However, most browsers allow you to control and also disable cookies using the browser settings. All the same, please remember that disabling navigation or functional (strictly necessary) cookies may cause the site to malfunction and/or limit the service offered.

Some cookies will expire at the end of your session, while others, including essential or important cookies, may remain until they are deleted, removed, or expire after a pre-determined interval.

To find out how to allow, block, delete, and manage the cookies on all standard web browsers, go to, and select the browser and version you are using.